We ask that you provide a valid photo identification card, insurance card(s) and telephone number(s) to the front desk at each visit. The physicians and staff will need to know the identity of the insurance company to make proper referrals under the manage care contract; thus, proper identification is required. This information will also help verify your insurance and demographic information are correct and assures the accuracy of your claim. If you have a change in insurance, email address, physical address and/or telephone numbers, please notify the front desk.
Health insurance is primarily a contract between the patient and insurance company. The patient is primarily responsible for holding the insurance company accountable for claims reimbursement. Credit will be extended for a maximum of ninety days to patients with valid insurance policies applicable to the charges for services after fulfillment of the appropriate deductibles, co-payments and out-of-pocket expenses. These expenses may be applied to time spent with the physician, surgical injections, medications and/or testing that is done in an office setting. Your portion of the fee can be estimated and paid at the completion of your visit. After ninety days, this credit will be revoked and all payments will be immediately due. We will email or mail you a statement if you have a balance after an insurance payment from a previous visit. We accept cash, checks, money orders, Visa, Master Card, Discover, and American Express.
If your plan requires a pre-authorization or referral, you must provide Austin NeuroCare with a current referral or you will be financial for the services provided in the office. It is recommended that you bring a copy of your referral/authorization with you to each visit to ensure your claims are processed correctly. Referrals typically have an expiration date and a limited number of visits. Because of this, you should be careful to monitor the dates and number of visits to the office. Your appointment will have to be rescheduled if a patient does not have valid referral on file.
Primary Care Physician
If your plan requires you to have a primary care physician, it is your responsibility to make sure your insurance company has his/her name on file. It is also your responsibility that you inform our staff and verify that the primary care physician in our system matches the insurance company’s records.
Please notify the office as soon as possible if you cannot keep an appointment. Patients needing an earlier appointment will appreciate your courtesy. If you need to cancel your appointment, we require at least 24 hours advanced notice so we can offer appointments to patients on our waiting list. We will be happy to reschedule your appointment for a more convenient time. Existing patients who do not contact the office 24 hours prior to the missed appointment will be charged a $75 cancellation fee.
Past Due Accounts
Patients who have not made an effort to make a payment arrangement or have not expressed an interest in meeting their financial obligation to Austin NeuroCare may be turned over to a collection agency. Patients’ accounts that have been turned over to an agency will be asked to reschedule future appointments until their account is brought to current.
Patients with pre-existing conditions are required to bring a document stating any diagnoses that are not covered under their insurance plan. Patients with pre-existing conditions will be required to pay 100% for any service rendered in the office.
Some insurance companies will only pay for services they determine to be “reasonable and necessary”. If your insurance company determines that your visit and/or procedure do not meet its policy’s rules, they will deny payment for that service. We are required to inform you that your insurance company may not cover the office visit, procedures, or medicine, and that you will be responsible for payment for non-covered services.