If your plan requires a pre-authorization or referral, you must provide Austin NeuroCare with a current referral or you will be financially responsible for the services provided. It is recommended that you confirm we have a current copy of your referral/authorization on file prior to each visit to ensure your claims are processed correctly. Referrals typically have an expiration date and a limited number of visits. Because of this, you should be careful to monitor the dates and number of appointments you have with our providers. Your appointment will have to be rescheduled if you do not have valid referral on file.

If your plan requires you to have a primary care physician, it is your responsibility to make sure your insurance company has his/her name on file. It is also your responsibility that you inform our staff and verify that the primary care physician in our system matches the insurance company’s records.

Please notify the office as soon as possible if you cannot keep an appointment. Patients needing an earlier appointment will appreciate your courtesy. If you need to cancel your appointment, we require at least 24 hours advanced notice so we can offer appointments to patients on our waiting list. We will be happy to reschedule your appointment for a more convenient time. Existing patients who do not contact the office 24 hours prior to the missed appointment will be charged a $75 cancellation fee.

Patients who have not made an effort to make a payment arrangement or have not expressed an interest in meeting their financial obligation to Austin NeuroCare may be turned over to a collection agency. Patients’ accounts that have been turned over to an agency will be asked to reschedule future appointments until their account is brought to current.

Some insurance companies will only pay for services they determine to be “reasonable and necessary”. If your insurance company determines that your visit and/or procedure do not meet its policy’s rules, they will deny payment for that service. We are required to inform you that your insurance company may not cover the office visit, procedures, or medicine, and that you will be responsible for payment for non-covered services.